Comments on: Zillow Customer Service < [fill in the blank] http://www.houseofzane.com/2009/08/zillow-customer-service-fill-in-the-blank/ RE and Tech Fri, 16 Jul 2010 14:57:06 +0000 hourly 1 http://wordpress.org/?v=3.0 By: John Peterson http://www.houseofzane.com/2009/08/zillow-customer-service-fill-in-the-blank/comment-page-1/#comment-2103 John Peterson Thu, 11 Mar 2010 21:40:12 +0000 http://www.houseofzane.com/?p=138#comment-2103 I am trying for the second straight day to call Zillow Customer service. Yesterday I was on hold for 107 minutes, yesterday it was 116 minutes, and I had to give up. I have had no luck getting a response via email... I am trying for the second straight day to call Zillow Customer service. Yesterday I was on hold for 107 minutes, yesterday it was 116 minutes, and I had to give up. I have had no luck getting a response via email…

]]> By: Zane Burnett http://www.houseofzane.com/2009/08/zillow-customer-service-fill-in-the-blank/comment-page-1/#comment-434 Zane Burnett Thu, 13 Aug 2009 17:39:11 +0000 http://www.houseofzane.com/?p=138#comment-434 Sara- Thanks for the comment. I followed up with Robert and the situation was resolved promptly. It would seem as though everything's good to go :) Sara-

Thanks for the comment. I followed up with Robert and the situation was resolved promptly. It would seem as though everything’s good to go :)

]]> By: Sara Bonert http://www.houseofzane.com/2009/08/zillow-customer-service-fill-in-the-blank/comment-page-1/#comment-392 Sara Bonert Mon, 10 Aug 2009 20:23:12 +0000 http://www.houseofzane.com/?p=138#comment-392 Zane- I am sorry you feel this way. For the record, we were charging a credit card that was given to us for an ad one of your agents purchased. How she got your company card, we don't know. Zillow doesn't do any business with your corporate center, so we wouldn't have that on file anywhere. And unfortunately the Zillow rep that she bought the ad thru is no longer with the company for us to ask him for details. I had the issue investigated and found an exchange between you are Robert Dietz where Robert said he is cancelling the charge and the account on Aug 4th. I confirmed with Robert today that as far as he knows, the matter was cleared up. If you don't feel it is, please feel free to continue working with Robert. Robert is a manager and will see it thru resolution. LMK if you need his contact information again. Zane- I am sorry you feel this way. For the record, we were charging a credit card that was given to us for an ad one of your agents purchased. How she got your company card, we don’t know. Zillow doesn’t do any business with your corporate center, so we wouldn’t have that on file anywhere. And unfortunately the Zillow rep that she bought the ad thru is no longer with the company for us to ask him for details.

I had the issue investigated and found an exchange between you are Robert Dietz where Robert said he is cancelling the charge and the account on Aug 4th. I confirmed with Robert today that as far as he knows, the matter was cleared up. If you don’t feel it is, please feel free to continue working with Robert. Robert is a manager and will see it thru resolution. LMK if you need his contact information again.

]]> By: Robert Dorman http://www.houseofzane.com/2009/08/zillow-customer-service-fill-in-the-blank/comment-page-1/#comment-361 Robert Dorman Sat, 08 Aug 2009 21:55:07 +0000 http://www.houseofzane.com/?p=138#comment-361 This article was hilarious. I don't even remember how I came across it. Well written. This article was hilarious. I don’t even remember how I came across it. Well written.

]]> By: Florida Agent http://www.houseofzane.com/2009/08/zillow-customer-service-fill-in-the-blank/comment-page-1/#comment-307 Florida Agent Wed, 05 Aug 2009 03:06:00 +0000 http://www.houseofzane.com/?p=138#comment-307 I've had a similar experience! Zillow is really going to have to step it up if they plan to stand a chance against Trulia. I’ve had a similar experience! Zillow is really going to have to step it up if they plan to stand a chance against Trulia.

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